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Support

We’re here to help.

Real people read every message. Send us a note below, or email the right team directly.

Support

Something broken, a question about your plan, or a billing issue. Premium subscribers get priority.

support@aventi.health

Sales

Team plans, gym and coaching partnerships, press enquiries, and anything commercial.

sales@aventi.health

Response times

Within one business day, Monday to Friday. Premium subscribers get priority support.

Before you write

The pricing FAQ answers most billing questions, and the blog covers training and nutrition basics.

Send us a message

Pick a topic and we’ll route it to the right inbox.

What can we help with?

Bugs, login trouble, or anything not working the way it should.

So we know who we're talking to.

So we can reply to you.

Include what you were doing and what happened, if you're reporting a bug.

Opens in your email app, addressed to support@aventi.health.

Common questions

How fast will I hear back?

We answer support email within one business day, and usually much sooner. Premium subscribers are answered first.

How do I delete my account and data?

Email support with the address on your account and we'll remove your account and all associated data. You can also export your data first from your profile settings in the app.

Can I get a refund?

Yes — email support and we'll sort it out. Premium is month to month, so you can also cancel anytime from account settings and keep access until the end of the billing period.

I found a bug. What should I include?

What you were doing, what you expected, and what happened instead. A screenshot and your device and browser make it much faster to reproduce.